Madinah
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العربية (SA)
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 +966-598080208
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Privacy Policy

Introduction

At TaibahGift, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website (www.taibahgift.com) or our mobile applications, and any related services ("Platform").

By accessing or using our Platform, you consent to the practices described in this Privacy Policy. Please read it carefully to understand how we handle your personal information.

In this policy, "TaibahGift", "we", "us", or "our" refers to the company operating the Platform. "You", "user", or "your" refers to anyone using or interacting with the Platform.

1. Children’s Privacy

Our Platform is not intended for minors under the legal age as per applicable laws. We do not knowingly collect personal data from minors. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us immediately.

2. What Personal Data Do We Collect?

We may collect various types of personal data to provide and improve our services, including:

  • Identity Data: first name, last name, gender, date of birth.

  • Contact Data: email address, phone number, mailing address.

  • Transaction Data: payment details, order history, refund requests.

  • Technical Data: IP address, device type, browser type, OS, app version, cookies.

  • Usage Data: browsing activity, preferences, product interactions.

  • Marketing & Communication Data: preferences for receiving offers and communications.

We may also collect aggregated data that does not directly identify you but helps us analyze usage patterns.

3. How We Collect Your Data

We collect personal data in several ways:

  • Directly from you: when you register, place an order, contact us, or participate in promotions.

  • Indirectly: through third parties like shipping partners, payment providers, and marketing platforms.

  • Automatically: via cookies, tracking technologies, and platform interactions.

4. Why We Collect Your Data

We use your data for purposes such as:

  • Fulfilling orders and providing customer service.

  • Sending you order updates, promotions, and recommendations.

  • Improving and customizing your user experience.

  • Managing rewards programs and promotions.

  • Enhancing platform security and fraud prevention.

  • Complying with legal and regulatory obligations.

5. Legal Basis for Processing

We will use your personal data only when:

  • You have given consent.

  • It is necessary to perform a contract or service you requested.

  • It is required to comply with legal obligations.

  • It is in our legitimate interest, such as fraud detection or marketing personalization.

6. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted third parties including:

  • Service providers: shipping, payment, analytics, marketing, customer support.

  • Legal authorities: when required by law.

  • Business transfers: in case of mergers, acquisitions, or asset sales.

All third parties we work with are required to handle your data securely and in compliance with this Privacy Policy.

7. International Data Transfers

Your data may be transferred and stored outside Saudi Arabia to enable efficient operation of our services, including data hosting, payment processing, and technical support. We ensure such transfers comply with applicable data protection laws.

8. Data Storage and Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. In some cases, we may anonymize data for analytical use. Retention is based on:

  • Type and sensitivity of data.

  • Risk of harm from unauthorized use.

  • Legal and regulatory requirements.

  • Purpose of collection.

9. Data Security

We apply strong security measures to protect your personal data, including:

  • Encryption of sensitive data.

  • Secure data centers and firewalls.

  • Access limited to authorized personnel.

  • Compliance with payment security standards (PCI-DSS).

Please take steps to protect your login credentials and log out from shared devices.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Request deletion of your personal data (where legally applicable).

  • Withdraw consent for marketing at any time.

  • Opt-out of cookies through your browser settings.

  • Object to certain processing activities.

To exercise your rights, contact us at the email address listed below.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All changes will be posted on our Platform with the effective date clearly noted. Your continued use of the Platform indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

privacy@taibahgift.com 
+966-598080208